FREQEUNTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED?

We are located in Listowel at 8394 Fairlane Rd Unit A - corner of Hwy 23 and Line 87! Please click here for directions.

WHAT ARE YOUR HOURS?

Our showroom is open from Tuesday to Saturday, 10am to 6pm - we are closed on Sunday and Monday, but open 24/7 online! Please click here to shop our online site.

DO I HAVE TO MAKE AN APPOINMENT BEFORE COMING IN?

Nope! You are welcome to come in anytime! However, if you are looking for information on custom furniture pieces, we suggest calling ahead of time to ensure a member of our design team will be in the store.

HOW ARE YOU KEEPING CUSTOMERS SAFE FROM COVID-19?

All members of our team will always be wearing a mask when you are in our showroom. Frequently touched surfaces are sanitized regularily, and hand sanitizer is available inside the door upon entry. All customers are required to wear a face mask, and a self-screening guide is posted on our front door.

We also have curbside pickup and contactless payment options available if you are not comfortable coming into our showroom!

WHAT IS YOUR TIMELINE FOR CUSTOM FURNITURE PIECES?

For small pieces, we are typically booking 4-6 weeks in advance. For larger pieces, we are typically booking 8-12 weeks in advance. If you are not sure which category your piece falls into, reach out to us directly for more information!

Please click here for more details on our booking process and timelines.

CAN I BUY SLABS AND OTHER MATERIALS TO DO MY OWN PROJECTS?

Yes!! We have a wide selection of slabs, epoxy, finish, steel legs, adhesives, abrasives and so much more in our showroom! You can also shop online by visiting our "Shop Slabs" and "Shop Products" pages.

All of our slabs come kiln dried and sanded to 120 grit.

WHERE DO YOU GET YOUR SLABS?

All of the slabs we sell are salvaged pieces, from right here in Ontario! Our milling and drying is done in house.

DO YOU SELL CHARCUTERIE BOARDS AND OTHER FINISHED ITEMS?

You bet! We always have a wide selection of finished boards in stock, along with other furniture pieces. Please visit our showroom or contact us directly to view our current in stock inventory.

HOW CAN I GET IN TOUCH WITH A MEMBER OF YOUR TEAM?

Easy! We have so many different contact options, so you choose what is most convenient for you!

You can call our showroom/office phone at (519) 492-3043.
You can email is at backwoodstimber119@gmail.com.
You can message us directly on Facebook or Instagram.
You can fill out the intake form on our website and a member of our team will get in touch with you directly!

We hope these answered your questions, but please get in touch with us if they didn't! We'd love to hear from you!